Terms of service

Overview By accessing and placing an order on Kiln Tales (kilntales.com), you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.

Products All items sold by Kiln Tales are ceramics crafted in the tradition of Jingdezhen kilns — one of China's most celebrated porcelain-making regions with over a thousand years of history. Due to the nature of traditional kiln firing and glazing techniques, slight variations in color, glaze, and form are expected and are a hallmark of authentic craftsmanship — not defects.

Pricing & Payment All prices are listed in USD. We reserve the right to modify prices at any time without prior notice. Payment must be completed at the time of purchase.

Order Acceptance Placing an order constitutes an offer to purchase. Kiln Tales reserves the right to refuse or cancel any order at our discretion, including cases of pricing errors or suspected fraudulent activity. You will be notified and fully refunded if your order is cancelled.

Shipping & Delivery Orders are shipped internationally from China. Delivery times are estimates only. Please refer to our [Shipping Policy] for full details on delivery times, customs responsibilities, and VAT.

Returns & Refunds Please refer to our [Return & Refund Policy] for full details on eligibility, process, and timelines.

Intellectual Property All content on this website — including product photography, descriptions, and branding — is the property of Kiln Tales and may not be reproduced without written permission.

Limitation of Liability Kiln Tales shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the purchase price of the item in question.

Governing Law These terms are governed by the laws of the Republic of Estonia. Any disputes shall be subject to the jurisdiction of Estonian courts.

Changes to Terms We reserve the right to update these terms at any time. Continued use of our website constitutes acceptance of the revised terms.

Contact For any questions regarding these terms, please contact us at kilntales@echosearch.co.